At Goloma Mart, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we’re here to help.

1. Return Policy

• Eligibility for Returns:
  You can return a product within 7 days of delivery if:

  • The item is damaged or defective

  • You received the wrong product

  • The product is not as described on the website

• Non-Returnable Items:

  • Items that show signs of use or wear

  • Products that are physically damaged after delivery

  • Items without original packaging, invoice, or accessories

  • Perishable, customized, or clearance items

• Return Process:
  To initiate a return, please contact our customer support team at [your email/contact form link] with:

  • Order ID

  • Reason for return

  • Images of the product (if damaged/incorrect)

  Once your request is approved, we will arrange for reverse pickup. Please ensure the product is securely packed in its original packaging.

2. Refund Policy

• Refund Method:
  Once the returned product is received and inspected, we will process your refund. The amount will be credited to your original payment method within 7–10 business days.

• Partial Refunds:
  In some cases (e.g., minor damage, missing parts), partial refunds may be granted based on inspection.

• Order Cancellations:
  You may cancel your order before it is shipped for a full refund. Once shipped, the order cannot be canceled and must be processed as a return.

3. Exchange Policy

We currently do not offer direct product exchanges. If you want a replacement, please return the item and place a new order.